Job Vacancy - Team Support Officer

The joint-Secretariat team will be working on two major Boundary Review programmes over the next 2 ½ years.

The Boundary Commission for Wales (BCW) will be commencing the Parliamentary Constituencies Review at the start of 2021. The Commission is responsible for shaping Parliamentary Constituency Boundaries in Wales and it is anticipated that this high-profile Review will be carried out under new legislation with a final report to be submitted in July 2023.

The Local Democracy and Boundary Commission for Wales (LDBCW) is coming to the end of its current compressed Electoral Review Programme that commenced in 2017. In mid 2021, it will begin preparations for the next 10-year programme and will begin engagement and consultation work with its stakeholders to enable the new review period to start following the Welsh Local Government Elections in 2022. LDBCW is looking to create new ways of increasing public knowledge of the work and role of the Commission as well as improving the accessibility of its work.

An exciting opportunity has arisen for two Team Support Officers to work as part of the BCW team for the next review of Parliamentary Constituencies.

Job description

You will be required to be part of the “Public Face” of the Commission, liaising with our suppliers on a regular basis as well as contacting stakeholders for information and taking telephone calls from the public, answering queries where appropriate.

You will arrange and carry out the distribution of reports by their relevant deadlines and with ensuring the Secretariat meets its response targets for correspondence (which will include arranging translations of reports and representations). 

You will also work with your line manager to support the delivery of the Communications and Engagement programme including organising public hearings, consultation sessions and stakeholder briefings.


You will be responsible for :

  • Recording and monitoring the incoming representations arranging translation, preparing for publication and logging representations on the Commission’s database, alerting managers immediately to any problems or delays that may arise;
  • Opening, recording and distributing incoming post and issuing outgoing post;
  • General purchasing duties via the Purchasing database - preparing purchase orders for general items, stationery, translations, printing, legal advice, car hire, etc;
  • Contributing to the Commission’s commitment to sustainable development through recycling and thoughtful use of resources;
  • Taking telephone calls and answering queries where possible. Transferring calls to the appropriate colleagues when unable to answer a query;
  • Assisting in the preparation of letters for distributions and distributing reports on time;
  • Assisting with the placing of Public Notices and Press Releases in the media;
  • Assisting with the co-ordination of and preparations for LDBCW and BCW meetings;
  • Helping to organise the BCW’s Public Hearings, hotel bookings, and travel arrangements, some travel will be required;
  • General Filing work for LDBCW and BCW and,
  • Other general duties as directed commensurate with the grade.

Please read the attached Job Description to discover further details about the role, who we are looking for and the criteria we will assess against during the selection process. We look forward to receiving your application and wish you every success.


You will be assessed against these behaviours during the selection process:

  • Working Together
  • Managing a Quality Service
  • Communicating and Influencing


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service Pension
  • 31 Days of Annual Leave per annum

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

If successful at shortlisting stage, you will be invited to the final selection stage consisting of an interview. Feedback will only be provided if you attend an interview.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's
recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants

Name : Tom Jenkins

Email :

Tel : 02920 464819

Applications (CV and covering letter which includes how you demonstrate the Success Profiles), should be sent by e-mail to by 11:59pm 16 December 2020.

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